Refund policy

Returns & Refunds Policy

We care about your satisfaction and your dog’s comfort. If you have any concerns about your order, please review our policy below and contact us directly.

Return & Refund Requests

All return and refund requests must be made by emailing us at info@kingsburyandco.co.nz We handle all requests on a case-by-case basis.

To help us assess your request, please include:

• Your order number

• The product(s) in question

• A detailed explanation of the issue

• Clear photos, if applicable

We will review your request and let you know whether it is eligible for a return, exchange, or refund.

Important Notes

• Items must be unopened, unused, and in original packaging to be considered for return.

• Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

• If your dog experiences itchiness or irritation after use, we do not offer refunds, as every dog’s skin is different and reactions may vary. We recommend performing a patch test before full use.

Damaged or Incorrect Items

If your product arrives damaged or if you received the wrong item, please contact us within 48 hours of delivery. Include photos of the product and packaging for a prompt resolution.